Frequently Asked Questions
How do I get started with The Online Era?
Purchase your desired website package through our shop or contact us to guide you on what package suits you best.
Can I upgrade my website package after the initial purchase?
Yes, you can upgrade your website package within 2 months of purchase. Fill in the package upgrade form for a quote.
What is your refund policy?
We provide a full refund if requested within 24 hours of delivery.
What if I need more revisions than those provided in my package?
Fill in the additional revision request form for a quote.
Can my landing page be integrated with my existing website?
Yes, our team can design your landing page to seamlessly integrate with your existing website, ensuring a consistent look and feel.
Can I add more than 4 pages to my professional website?
Yes, you can add more pages to your professional website for an additional fee. Fill in the additional pages form for a quote.
Will my website be mobile-friendly?
Absolutely. All our websites are designed to be fully responsive and mobile-friendly, ensuring they look great on all devices.
Can I add more than 20 products to my e-commerce website?
Yes, you can add more products to your e-commerce website. While the standard package includes a minimum of 20 product listings, we can accommodate additional products based on your needs. Fill in the additional products form for a quote.
What payment gateways can be integrated with my e-commerce website?
Our platform can integrate various payment gateways including PayPal, Stripe, and major credit card processors for legally registered businesses. Let us know your preferred gateway, and we shall handle the integration.
Do you offer training on managing my e-commerce website?
Yes, we provide free training sessions to one representative to help you manage your e-commerce website, including adding products, processing orders and handling inventory within 30 days of package delivery.
What happens after the first year of free hosting and domain registration?
After the first year, you can renew your hosting for $50 per year and your domain for $23 per year. Our team will send you reminders and assist you with the renewal process.
Can I use my existing domain with your services?
Yes, you can use an existing domain. Our team will assist you with the necessary steps to point your domain to our hosting services.
How do annual software updates work?
Annual software updates include regular security patches, performance enhancements and new features. These updates ensure your website remains secure and up-to-date with the latest technology. Software updates are at no extra cost only if we host your website.
What kind of support do you offer?
We offer comprehensive support including initial setup, ongoing maintenance and annual software updates.